Bell Business Solutions
About this Guide
This guide introduces you to the many actions you’ll be able to perform as an administrator of your organization’s Bell Total Connect service, whether through the Web Portal, Desktop app, your desk phone, or your smartphone.
Note: Not all features listed are available to all users. For more information about your organization’s Bell Total Connect services, please contact your Bell representative.
Bell Total Connect: Guide for administrators
- About the Call Manager Queue
The Call Manager Queue feature enables the automatic processing of incoming calls received by a single phone number, allowing for the distribution of calls to a single agent or group of agents. Once B…
- How to activate a Call Manager queue
After selecting a group, click Call management .…
- How to add or remove Call Manager queue agents
After selecting a group, click Call Management .…
- How to modify a Call Manager queue’s details and settings
After selecting a group, click Call Management .…
- How to change a Call Manager queue’s extension
Note: The phone number associated with the Call Manager queue has been pre-populated by Bell and cannot be modified.…
- About announcements
The Announcements page is accessible from each Call Manager queueʼs Call Management menu, and allows you to customize three types of announcements: an Entrance Message, a Comfort Message (the message…
- How to modify a Call Manager queue’s Entrance Message
After selecting a group, click Call Management .…
- How to modify a Call Manager queue’s Comfort Message
After selecting a group, click Call Management .…
- How to modify a Call Manager queue’s hold music
After selecting a group, click Call Management .…
- How to reset a Call Manager queue’s monitoring password
After selecting a group, click Call Management .…
- How to modify a Call Manager queue’s overflow options
This Overflow page allows you to configure a queueʼs routing policy when a large number of calls are received or when calls have been on hold for longer than the configured threshold.…
- How to modify a Call Manager queue’s bounced call options
When a call is routed to an agent, you can select certain conditions to have unanswered calls re-routed to the queue.…
- How to modify a Call Manager queue’s stranded call options
The Stranded calls page allows you to modify the queueʼs routing policy for calls stranded in queue when all the agents are signed-out.…