Bell Business Solutions
About this Guide
This guide introduces you to the many actions you’ll be able to perform as an administrator of your organization’s Bell Total Connect service, whether through the Web Portal, Desktop app, your desk phone, or your smartphone.
Note: Not all features listed are available to all users. For more information about your organization’s Bell Total Connect services, please contact your Bell representative.
Bell Total Connect: Guide for administrators
- How to modify an Auto Attendant’s greeting and call menu
You can choose the Auto Attendant’s greeting and call prompts for both the Business hours menu and After hours menu .…
- How to add an Auto Attendant
Once you have planned your prompt menu, scripted your greetings and established your schedules, you can add an Auto Attendant for a chosen group by following these steps:…
- How to reset a user’s password
After logging in, click the Users tab.…
- How to assign or reassign a number to a new user
After logging in, click the Users tab.…
- How to modify various settings for a user
After logging in, click the Users tab.…
- About the Call Manager Queue
The Call Manager Queue feature enables the automatic processing of incoming calls received by a single phone number, allowing for the distribution of calls to a single agent or group of agents. Once B…
- How to use the Voice portal to record greetings
Dial the Voice portal phone number provided to you by your Bell representative.…
- About the Auto Attendant
The Auto Attendant application answers calls, delivers a greeting to callers, and presents them with a menu of touch-tone options to direct their calls – without the need for a live receptionist. You…
- About User Management
As an Administrator, you have the ability to add or remove individual users from a group or department, or to modify their settings. You are also able to assign a phone number to new users, change or…
- Viewing call reports
Each report includes the following fields:…