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Bell Total Connect Guide for administrators

About this Guide

Bell Total Connect is a next-generation hosted IP telephony and unified communications service that delivers crystal-clear voice quality and a full range of messaging, collaboration, and conferencing tools. Powered by Canada’s largest MPLS network, you can count on Bell Total Connect to always be available and accessible on multiple devices, including desk phones, desktop computers, and smartphones.

This guide introduces you to the many actions you’ll be able to perform as an administrator of your organization’s Bell Total Connect service, whether through the Web Portal, Desktop app, your desk phone, or your smartphone.

Note: Not all features listed are available to all users. For more information about your organization’s Bell Total Connect services, please contact your Bell representative.

Bell Total Connect: Guide for administrators

The “Calling Plans” folder contains the following topics:

  • About Calling Plans and authorization codes

    The Calling Plan section of the Web Portal allows administrators to manage the criteria defining the calls that users in your group can send or receive. For example, administrators can prevent a gr…

  • How to add or delete an authorization code

    After selecting a group, click Call management .…

  • About Digit Strings

    Use the Digit Strings page to restrict or allow outgoing or incoming calls to specific numbers. The call type represented by a digit string is allowed or blocked depending on the options selected on…

  • How to add a Digit String

    After selecting a group, click Call management .…

  • How to modify or delete a Digit String

    After selecting a group, click Call management .…

  • About Transfer Numbers

    The Transfer Numbers page allows you to define the transfer numbers used to divert a call when a user makes an outgoing call specified on the Outgoing Calling Plan and Outgoing Digit Plan pages.…

  • How to add, modify or delete a Transfer Number

    After selecting a group, click Call management .…

  • About the Incoming Calling Plan

    The Calling Plan - Incoming page allows administrators to prevent users from receiving incoming calls of a specified type. You can prevent the following types of calls: Calls from within the gr…

  • How to change the incoming call privileges for a group

    After selecting a group, click Call management .…

  • About the Outgoing Calling Plan

    The Calling Plan - Outgoing page allows you to prevent users from making outgoing calls of a specified call type. Call types are defined as follows: Group — Calls within the same group. Loc…

  • How to change the outgoing call privileges for a group

    Note: View the About the Outgoing Calling Plan topic for a description of the various call types.…

  • How to manage outgoing calls forwarded within a group

    Note: View the About the Outgoing Calling Plan topic for a description of the various call types.…

  • How to manage which departments can forward internal calls outside the group

    After selecting a group, click Call management .…

  • About the Outgoing Digit Plan

    The Outgoing Digit Plan page allows administrators to allow or prevent calls to specific numbers that have been pre-defined on the Digit Strings page.…

  • How to change the outgoing call privileges for a group with custom digit strings

    After selecting a group, click Call management .…

  • How to manage which outgoing calls that match digit strings can be forwarded within the group

    After selecting a group, click Call management .…

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