Browse the popular topics below

  • Managing audio conference room settings

    Company administrators can manage certain audio conferencing room settings for individuals and group users.…

  • How to download and install the desktop app

    Log in to the Bell Total Connect Web Portal at www.bell.ca/totalconnectportal .…

  • How to manage Desktop app user settings

    The Bell Total Connect desktop app includes a range of voice, video, instant messaging and presence features that allow users to make and receive business calls from anywhere with Internet access. Adm…

  • How to integrate your LDAP directory for Desktop app users

    Administrators can enable integration with their company’s Lightweight Directory Access Protocol (LDAP) directory to allow users to search for any contact in their company directory from their Bell To…

  • About network connectivity and firewall requirements

    Your IT or Network support team will need to configure the firewall settings to support the Bell Total Connect desktop app. Please share the details on the right with them so they can implement the se…

  • About online collaboration

    Online Collaboration gives users the ability to initiate an audio conferencing call and/or screen sharing for up to 25 participants via their desktop app. This feature is only available on the Collabo…

  • About proxy support and user networks

    If your local network uses a web proxy server to proxy Internet traffic, please note that web proxy servers cannot handle SIP, RTP, or XMPP traffic. Please configure your network firewall to permit th…

  • About the Bell Total Connect Desktop App

    The Bell Total Connect Desktop app delivers unified communications capabilities – voice, video, instant messaging, and presence – to desktop computers, laptops, and desk-based phones. From any locatio…

  • Headset support

    You can answer, hang-up, mute and un-mute calls using a compatible headset.…

  • Uploading a custom audio conference room welcome greeting

    Enterprise administrators can upload custom welcome greetings (e.g., Welcome to ABC’s Audio Conferencing Service) to the conference bridges. Most common audio formats are supported such as wav, wma…