Browse the popular topics below

  • How to download and install the desktop app

    Log in to the Bell Total Connect Web Portal at www.bell.ca/totalconnectportal .…

  • About proxy support and user networks

    If your local network uses a web proxy server to proxy Internet traffic, please note that web proxy servers cannot handle SIP, RTP, or XMPP traffic. Please configure your network firewall to permit th…

  • How to manage Desktop app user settings

    The Bell Total Connect desktop app includes a range of voice, video, instant messaging and presence features that allow users to make and receive business calls from anywhere with Internet access. Adm…

  • About the Bell Total Connect Desktop App

    The Bell Total Connect Desktop app delivers unified communications capabilities – voice, video, instant messaging, and presence – to desktop computers, laptops, and desk-based phones. From any locatio…

  • How to integrate your LDAP directory for Desktop app users

    Administrators can enable integration with their company’s Lightweight Directory Access Protocol (LDAP) directory to allow users to search for any contact in their company directory from their Bell To…

  • Desktop app system requirements

    Any of the following operating systems can support the desktop app: Mac OS 10.8 (Mountain Lion) Mac OS 10.9 (Mavericks) Mac OS 10.10 (yosemite) Windows 7 Windows 8/8.1 Windows 10 (classic view…

  • About online collaboration

    Online Collaboration gives users the ability to initiate an audio conferencing call and/or screen sharing for up to 25 participants via their desktop app. This feature is only available on the Collabo…

  • Setting the user location for emergency calls

    When logging into the desktop app for the first time, users will be prompted to enter their current address. Doing so provides vital information to 9-1-1 operators when an emergency call is initiated…

  • Managing audio conference room settings

    Company administrators can manage certain audio conferencing room settings for individuals and group users.…

  • Enabling Microsoft Outlook 2007/2010 integration

    When starting up the Bell Total Connect desktop app, users will be prompted to allow integration with Microsoft Outlook contact lists and calendars. Outlook integration will enable the desktop app to…