• About the Call section

    In the Call tab you will find a dial pad that you can use to enter phone numbers for audio or video calls.…

  • How to switch between VoIP and mobile calling mode

    The dial pad menu allows you to switch between calling modes. The currently selected calling mode is indicated above the dial pad. For more information on calling modes, go to How to configure your D…

  • How to make an audio call

    There are a variety of ways to make an audio call using the Bell Total Connect mobile app.…

  • How to make a video call

    There are a variety of ways to make a video call using the Bell Total Connect mobile app.…

  • How to switch from an audio to a video call

    While on an audio call, touch the video camera icon on your screen to switch to a video call.…

  • How to answer an incoming call

    When receiving a call, two options will appear on your screen; Answer and Decline . Tap the Answer button to pick up the call, or press the Decline button to send it to your voicemail (if appli…

  • Call actions

    During calls (both audio and video), you can…

  • How to view your missed calls

    Notifications for missed calls are displayed in a badge on the History tab.…

  • How to check your voicemail

    Notifications for new voicemail messages are displayed in a badge on the Call tab.…

  • How to use Call Waiting

    You can have only one active call at any given time, which means that if you receive and accept a new incoming call, the existing call will be put on hold. During a call, the Call Waiting feature (if…

  • How to make a conference call

    The Bell Total Connect app supports conference calls.…

  • How to place a new call while in an ongoing call

    While on a call, touch the New call button.…

  • How to transfer a call (Attended)

    There are two ways to transfer a call to another party, by way of an Attended transfer or an Unattended transfer. To perform an Attended transfer, follow the steps detailed below.…

  • How to transfer a call (Unattended)

    There are two ways to transfer a call to another party, by way of an Attended transfer or an Unattended transfer. To perform an Unattended transfer, follow the steps detailed below.…

  • How to use Pull Call

    The Pull Call feature allows you to seamlessly transfer a call from your desk phone or desktop app, to your mobile device.…

  • How to use Park Call

    This feature allows you to “park” a call against a specified extension, with that call being placed on hold until a user retrieves it. If the call is not retrieved on the specified extension within a…