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Bell Total Connect Guide for administrators

About this Guide

Bell Total Connect is a next-generation hosted IP telephony and unified communications service that delivers crystal-clear voice quality and a full range of messaging, collaboration, and conferencing tools. Powered by Canada’s largest MPLS network, you can count on Bell Total Connect to always be available and accessible on multiple devices, including desk phones, desktop computers, and smartphones.

This guide introduces you to the many actions you’ll be able to perform as an administrator of your organization’s Bell Total Connect service, whether through the Web Portal, Desktop app, your desk phone, or your smartphone.

Note: Not all features listed are available to all users. For more information about your organization’s Bell Total Connect services, please contact your Bell representative.

Bell Total Connect: Guide for administrators

The “Device Manager” folder contains the following topics:

  • About Device Manager

    The Device Manager feature is available to customers using Poly and Cisco phones and the Poly side-car expansion modules. As your company’s Bell Total Connect Company Administrator, you can use th…

  • How to add a device template

    After logging in, click Call management .…

  • How to modify or copy a device template

    After logging in, click Call management .…

  • How to assign a device template

    To specify and manage the list of users assigned to a selected device template, follow these steps:…

  • How to assign a device template to a single user

    After logging in, click Call management .…

  • How to update the phone configuration file

    To ensure your users have access to the most recent features on their Poly and Cisco phones, you need to periodically apply the configuration via the Device manager.…

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