Bell Business Solutions
About this Guide
This guide introduces you to the many actions you’ll be able to perform as an administrator of your organization’s Bell Total Connect service, whether through the Web Portal, Desktop app, your desk phone, or your smartphone.
Note: Not all features listed are available to all users. For more information about your organization’s Bell Total Connect services, please contact your Bell representative.
Bell Total Connect: Guide for administrators
- About Call Routing Schedules
The Call Routing Schedules page allows you to set timetables within the Auto Attendant to automatically activate or deactivate greetings and prompts. It also allows you to set menu options based on…
- Add a Call Routing Schedule
With Call Routing Schedules, you can set your Bell Total Connect system to recognize regular business and holiday time schedules. Note: A Group Administrator or user can view schedules created at the…
- Add an event to a schedule
When adding events to a schedule, text boxes marked with an asterisk (*) are mandatory fields.…
- View and manage group schedules
After logging in as a Group Administrator, click Call management and then click Call routing schedules to see the list of Call Routing Schedules.…
- Add to, change or delete a group schedule
After logging in as a Group Administrator, click Call management and then click Call routing schedules to see the list of Call Routing Schedules.…