Click each step to see the action. You can also click the image or use the arrow keys to continue to the next step

  • Request training for the Commercial Web Tool.
  • 1. On the overview page click Troubleshooting.
  • 2. Search for a receiver by entering the Receiver number.
  • 3. Or Smart Card number.
  • 4. Click Submit.
  • 5. Review the search results.
  • 6. The lower section will take you through various scenarios to troubleshoot your receiver.
  • 7. For this example, select Attention 005 and click Submit.
  • 8. Select the desired location from the drop down box and click Submit.
  • 9. Select the desired response from the drop down box and click Submit.
  • 10. Follow the instructions.
  • 11. Then select the desired response from the drop down box and click Submit.
  • 12. Review the solution displayed and follow instructions on your receiver.
  • 13. To troubleshoot another receiver click Submit.
    To stop the troubleshooter at any time, click Suspend
  • At the end of this troubleshooting flow, if your problem is not solved the system will generate either a receiver replacement or a service call for a technician to visit you.