Click on each section below to see the associated image. You can also click the image or use the arrow keys to continue down the list.

  • Each report includes the following fields:
  • Caller – This field displays the phone number of the calling party.
    Note: This field will display “blocked” for private calls.
  • Receiving number – This field displays the phone number of the receiving party.
  • Calling/Receiving – This field defines the type of record (ie. whether it is a calling or receiving record).
  • Start time – This field identifies the date and time when the call started.
  • End time – This field identifies the date and time when the call ended.
  • Call duration – This field identifies the difference between the start time and end time in hours, minutes and seconds.
  • Call type — This field identifies the type of call.
    • Local — Local calls
    • Intra-state — Long-distance calls within the same province
    • Inter-state — Long-distance calls to another province within Canada
    • Long-distance — Long-distance calls to the United States
    • Domestic — International calls to countries other than Canada or the United States that also use the North American Numbering Plan (e.g. Barbados, Bermuda, British Virgin Islands, etc…)
    • Domestic mobile — International calls to a mobile phone in countries as specified above
    • Overseas — International calls to countries overseas
    • Overseas mobile — International calls to a mobile phone in countries overseas
    • PPU — Pay-per-use functions such as 4-1-1
    • Special — Special functions or calls
    • Blank — This field will appear blank for incoming (receiving) records, for records with zero duration or when none of the above call types apply
  • Authorization code – This field specifies the authorization code, if one was used. The code is configured through the Bell Total Connect Web Portal and used to control outgoing calls.
    Note: This field will appear blank if no authorization code was used.
  • Long-distance carrier – This field identifies if the call was connected
    Note: This field will appear blank for private calls.
  • Internal/External – This field identifies if the calling and receiving numbers are internal users (ie. employees) or if the call involved external users.
  • Group name – This field specifies the group to which the calling or receiving number belongs (as indicated by the Calling/Receiving value).
  • Department – This field specifies the department to which the calling or receiving number belongs (as indicated by the Calling/Receiving value).
    Note: This field will appear blank for private calls or if a number is not assigned to a department.
  • Call transfer – This field identifies if the Call Transfer feature was used during the call.
    Note: This field will appear blank for private calls or if the feature was not used.
  • Call park – This field identifies if the Call Park feature was used during the call.
    Note: This field will appear blank for private calls or if the feature was not used.
  • Call pick-up – This field identifies if the Call Pick-up feature was used during the call.
    Note: This field will appear blank for private calls or if the feature was not used.
  • Missed call – This field identifies if the call was a missed call.
    Note: This field will appear blank for outgoing calling records or if the call was received.
  • Redirected call – This field identifies if the call was answered after it was redirected (ie. to a voicemail or to any phone number via call forwarding).
    Note: This field will appear blank for outgoing calling records or if the call was not redirected.