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Bell Total Connect: Guide for administrators

Viewing call reports

Each report includes the following fields:

Caller – This field displays the phone number of the calling party.

Note: This field will display “blocked” for private calls.

Receiving number – This field displays the phone number of the receiving party.

Calling/Receiving – This field defines the type of record (ie. whether it is a calling or receiving record).

Start time – This field identifies the date and time when the call started.

End time – This field identifies the date and time when the call ended.

Call duration – This field identifies the difference between the start time and end time in hours, minutes and seconds.

Call type — This field identifies the type of call.

  • Local — Local calls
  • Intra-state — Long-distance calls within the same province
  • Inter-state — Long-distance calls to another province within Canada
  • Long-distance — Long-distance calls to the United States
  • Domestic — International calls to countries other than Canada or the United States that also use the North American Numbering Plan (e.g. Barbados, Bermuda, British Virgin Islands, etc…)
  • Domestic mobile — International calls to a mobile phone in countries as specified above
  • Overseas — International calls to countries overseas
  • Overseas mobile — International calls to a mobile phone in countries overseas
  • PPU — Pay-per-use functions such as 4-1-1
  • Special — Special functions or calls
  • Blank — This field will appear blank for incoming (receiving) records, for records with zero duration or when none of the above call types apply

Authorization code – This field specifies the authorization code, if one was used. The code is configured through the Bell Total Connect Web Portal and used to control outgoing calls.

Note: This field will appear blank if no authorization code was used.

Long-distance carrier – This field identifies if the call was connected

Note: This field will appear blank for private calls.

Internal/External – This field identifies if the calling and receiving numbers are internal users (ie. employees) or if the call involved external users.

Group name – This field specifies the group to which the calling or receiving number belongs (as indicated by the Calling/Receiving value).

Department – This field specifies the department to which the calling or receiving number belongs (as indicated by the Calling/Receiving value).

Note: This field will appear blank for private calls or if a number is not assigned to a department.

Call transfer – This field identifies if the Call Transfer feature was used during the call.

Note: This field will appear blank for private calls or if the feature was not used.

Call park – This field identifies if the Call Park feature was used during the call.

Note: This field will appear blank for private calls or if the feature was not used.

Call pick-up – This field identifies if the Call Pick-up feature was used during the call.

Note: This field will appear blank for private calls or if the feature was not used.

Missed call – This field identifies if the call was a missed call.

Note: This field will appear blank for outgoing calling records or if the call was received.

Redirected call – This field identifies if the call was answered after it was redirected (ie. to a voicemail or to any phone number via call forwarding).

Note: This field will appear blank for outgoing calling records or if the call was not redirected.