Browse the popular topics below

  • How to configure Call forwarding: When busy

    The Call forwarding: When busy feature allows you to have any calls that come in while your line is busy automatically forwarded to a specified phone number.…

  • How to make a conference call

    The Bell Total Connect app supports conference calls.…

  • How to configure Call forwarding: When no answer

    The Call forwarding: When no answer feature allows you to have calls that are unanswered after a specified number of rings automatically forwarded to a specified phone number.…

  • How to switch between VoIP and mobile calling mode

    The dial pad menu allows you to switch between calling modes. The currently selected calling mode is indicated above the dial pad. For more information on calling modes, go to How to configure your D…

  • How to reset your password

    Open the app by touching on the icon on your phone.…

  • Navigating the app: Side menu

    The second way to navigate is using the side menu , which slides out when you tap your personal status icon in the top-left corner of the screen. This menu lets you view and access the following opti…

  • How to transfer a call (Attended)

    There are two ways to transfer a call to another party, by way of an Attended transfer or an Unattended transfer. To perform an Attended transfer, follow the steps detailed below.…

  • Emergency service

    Basic 9-1-1 calls are first answered by a third-party operator. You must be ready to provide your location information to the operator who will then route the emergency call to the appropriate emergen…

  • About Contacts

    The Contacts tab gives you quick access to all of your Bell Total Connect contacts. Touch on a person’s name to view their contact card. From there you can start a chat, make an audio or video call,…

  • How to switch from an audio to a video call

    While on an audio call, touch the video camera icon on your screen to switch to a video call.…