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Bell Total Connect Guide for administrators

About this Guide

Bell Total Connect is a next-generation hosted IP telephony and unified communications service that delivers crystal-clear voice quality and a full range of messaging, collaboration, and conferencing tools. Powered by Canada’s largest MPLS network, you can count on Bell Total Connect to always be available and accessible on multiple devices, including desk phones, desktop computers, and smartphones.

This guide introduces you to the many actions you’ll be able to perform as an administrator of your organization’s Bell Total Connect service, whether through the Web Portal, Desktop app, your desk phone, or your smartphone.

Note: Not all features listed are available to all users. For more information about your organization’s Bell Total Connect services, please contact your Bell representative.

Bell Total Connect: Guide for administrators

The “Managing Users” folder contains the following topics:

  • About User Management

    As an Administrator, you have the ability to add or remove individual users from a group or department, or to modify their settings. You are also able to assign a phone number to new users, change or…

  • How to assign or reassign a number to a new user

    After logging in, click the Users tab.…

  • How to update a user’s profile information

    After logging in, click the Users tab.…

  • How to reset a user’s password

    After logging in, click the Users tab.…

  • How to modify various settings for a user

    After logging in, click the Users tab.…

  • How to set a user’s Personal 9-1-1 emergency locations

    The Bell Total Connect Desktop app allows administrators and users to specify a user’s most likely emergency service address. 9-1-1 operators can then retrieve that address when an emergency call is i…

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