The “Detailed Call Reporting” folder contains the following topics:
  • About Detailed Call Reporting

    Detailed Call Reporting provides a list of calling logs that can be used for analyzing your organization’s call volumes and patterns over time. Reports can be viewed in the Web Portal in HTML format,…

  • How to generate Detailed Call Reports

    The Detailed Call Reporting feature has now been enhanced to include intra-group calls (calls within the same group) so you can better analyze calling patterns within your business. Note: Due to the…

  • Viewing call reports

    Each report includes the following fields:…