Bell Business Solutions
About this Guide
This guide introduces you to the many actions you’ll be able to perform as an administrator of your organization’s Bell Total Connect service, whether through the Web Portal, Desktop app, your desk phone, or your smartphone.
Note: Not all features listed are available to all users. For more information about your organization’s Bell Total Connect services, please contact your Bell representative.
Bell Total Connect: Guide for administrators
- About Detailed Call Reporting
Detailed Call Reporting provides a list of calling logs that can be used for analyzing your organization’s call volumes and patterns over time. Reports can be viewed in the Web Portal in HTML format,…
- How to generate Detailed Call Reports
The Detailed Call Reporting feature has now been enhanced to include intra-group calls (calls within the same group) so you can better analyze calling patterns within your business. Note: Due to the…
- Viewing call reports
Each report includes the following fields:…