The “Getting Started” folder contains the following topics:

  • About the Bell Total Connect Desktop App

    The Bell Total Connect Desktop app delivers unified communications capabilities – voice, video, instant messaging, and presence – to desktop computers, laptops, and desk-based phones. From any locatio…

  • Desktop app system requirements

    Any of the following operating systems can support the desktop app: Mac OS 10.8 (Mountain Lion) Mac OS 10.9 (Mavericks) Mac OS 10.10 (yosemite) Windows 7 Windows 8/8.1 Windows 10 (classic view…

  • About proxy support and user networks

    If your local network uses a web proxy server to proxy Internet traffic, please note that web proxy servers cannot handle SIP, RTP, or XMPP traffic. Please configure your network firewall to permit th…

  • How to download and install the desktop app

    Log in to the Bell Total Connect Web Portal at www.bell.ca/totalconnectportal .…

  • Headset support

    You can answer, hang-up, mute and un-mute calls using a compatible headset.…