Bell Total Connect: Guide for administrators

How to change a Call Manager queue’s extension

Note: The phone number associated with the Call Manager queue has been pre-populated by Bell and cannot be modified.

1. After selecting a group, click Call Management.

2. Click Business Lines.

3. Click Call Manager queue.

4. Click on the queue you would like to modify.

5. Click Call Manager queue number.

6. Enter a new extension.

7. To save your changes, click Save and you will be returned to the previous page. To exit without saving, click Cancel.