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Bell Total Connect: Guide for administrators

About the Call Manager Queue

The Call Manager Queue feature enables the automatic processing of incoming calls received by a single phone number, allowing for the distribution of calls to a single agent or group of agents. Once Bell has established the 10-digit number for your Call Manager queue, you can configure the agents who can join the queue as well as the queue╩╝s options, announcements, password, and control call flow.

From the Call Manager Queue page you can view the list of current Call Manager queues for your organization as well as their status, name, number, extension and, if applicable, associated department.