Setting the user location for emergency calls
When logging into the desktop app for the first time, users will be prompted to enter their current address. Doing so provides vital information to 9-1-1 operators when an emergency call is initiated from the app.
We strongly recommend that users input their location when prompted.
You should also update your address any time you change your location by clicking File and Update Emergency Address and updating your Personal 9-1-1 emergency location page in the Bell Total Connect web portal.