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  • When logging in to the desktop app for the first time, you will be prompted to enter your current address. Doing so provides vital information to 9-1-1 operators when an emergency call is initiated from the app. We strongly recommend that you input your location when prompted.

    You should also update your address any time you change your location by clicking File and Update Emergency Address and updating your Personal 9-1-1 emergency location page in the Bell Total Connect web portal.