Browse the popular topics below

  • How to view your missed calls

    Notifications for missed calls are displayed in a badge on the History tab.…

  • How to configure Remote Office

    The Remote Office feature allows you to make and receive calls from any location while appearing as though you are working from your office desk. When you enable this feature: Your office voicemai…

  • How to configure Simultaneous Ring

    The Simultaneous Ring feature allows you to program up to 10 different numbers to ring at the same time when a caller dials your office phone. This means you can: Provide a single number where cli…

  • How to configure your Dialing service settings

    The Dialing service screen lets you define how your calls are placed and received. To access the Dialing service screen, tap your Personal status icon in the top-left corner of the screen, tap Ca…

  • How to add a local contact

    A local contact refers to a contact originally stored in your mobile deviceʼs address book.…

  • How to configure Call forward no answer

    The Call forward no answer feature allows you to have calls that are unanswered after a specified number of rings automatically forwarded to a specified phone number.…

  • How to configure Out of service call forward

    The Out of service call forward feature allows you to have incoming calls automatically forwarded to a specified phone number when your device is unreachable or out of service. Note: Visit the Hel…

  • How to transfer a call (Unattended)

    There are two ways to transfer a call to another party, by way of an Attended transfer or an Unattended transfer. To perform an Unattended transfer, follow the steps detailed below.…

  • How to update your troubleshooting settings

    If the Troubleshooting feature is enabled, diagnostic information is automatically collected and sent to the person of your choice (e. g., IT, technical support, yourself). This data may then be use…

  • Navigating the app: Side menu

    The second way to navigate is using the side navigation , which slides out when you tap your personal status icon in the top-left corner of the screen. This menu lets you view and access the followin…